Guest Relations Assistant Team Leader / Royal National Park
Division/branch: Youthworks Conference Centres
Location: Royal National Park (Sutherland), NSW
Job type: Full Time
Closing Date: as soon as position is filled
Youthworks Conference Centres provide a place of temporary community for groups for relational and personal growth. They are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. They provide outstanding venues in amazing locations and Christian hospitality. They believe their interactions with guests and each other are opportunities to promote and proclaim the gospel.
About the role
The Guest Relations Assistant Team Leader has responsibility to assist the Guest Relations Team Leader in coordinating the elements of the day-to-day onsite operations to create a seamless guest experience. This includes but is not limited to, overseeing team member direction, facilitation of meal service, maintaining open lines of communication between stakeholders.
Additionally, oversee and have responsibility for all housekeeping operations, including but not limited to staffing, contractors, linen service, and cleaning delivery, to ensure quality service from start to finish.
Your responsibilities
Overall responsibility and leadership of the team through rostering, training, supervising, mentoring and performance monitoring of Housekeeping staff
Provide clear direction to Housekeeping contractors and staff for day-to-day tasks required to run operations and maintain facilities
In the absence of the Guest Relations Team Leader, oversee and assist in the day-to-day management of Guest Relations operations, across a 7 day a week roster, including but not limited to ensuring adequate Guest Relations staff are rostered to fulfil guest group requirements
Ensure that housekeeping service is provided to guest groups in a timely fashion
Ensure that the Centre(s) are properly prepared and ready in a timely manner for each incoming guest group, including but not limited to, guest rooms, bathrooms and common spaces
You will need to demonstrate
Experience in housekeeping / commercial cleaning
Experience leading a team
Experience in the implementation of Industry and Safety Standards
Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
Computer literacy in Microsoft Office applications
Church-based safe ministry / safe church training program, or willingness to obtain.
Well-developed written and verbal communication skills with a focus on providing strong customer service focus
A current drivers license
Willingness to work within an Anglican organisation
What we would really like you to have
Personal Christian faith
Chemical handling qualifications
Mental Health First Aider certification
Additional information
Current drivers licence and own transport is essential as there is no public transport anywhere near the Port Hacking Conference Centres.
How to apply
Obtain the Position Description.
Submit in writing a cover letter and resume by clicking 'APPLY NOW' below.
Additionally, please upload the completed Application Form when submitting your cover letter and resume.
Your application should address all selection criteria listed in the position description and include current qualifications, relevant professional experience and Christian ministry involvement. Please include a past employer and your current church minister as a referee.
Youthworks Conference Centres is committed to participating in the NSW Working with Children Checks program, and successful applicants must have a valid Working with Children Check ID number for paid employment before an offer of employment can be made. Persons who are ineligible need not apply.
General enquiries can be directed to humanresources@youthworks.net.
Only candidates with the right to work in Australia may apply for this position.
If your skills are a fit, you will be contacted by a member of our recruitment/HR team.
Applications cannot be processed until a completed application form is submitted.