Guest Relations Assistant (Fulltime) / Royal National Park

Division/Branch: Outdoors

Location: Royal National Park (Sutherland), NSW

Job type: Fulltime

Closing date: As soon as positions filled

Youthworks Outdoors provide a place of temporary community for groups for relational and personal growth. We are intentional partners to schools, churches and like-minded community groups through networking, collaboration, and facilitation of Word ministry. We are providers of outstanding venues in amazing locations and Christian hospitality. We believe our interactions with our guests and each other are opportunities to promote and proclaim the gospel.

About the role

The Guest Relations Assistant plays a key role in contributing to our guest’s satisfaction and enhance Youthworks’ reputation, by providing high quality guest and food service to Youthworks’ standards.

Your responsibilities

Meal Service

• • Provide high quality guest-centered food service that achieves a pleasant experience for guests and promotes Youthworks in a positive way

  • Conduct yourself professionally and with a high level of service to guests

  • Maintain high standard of cleanliness and hygiene in area(s) of responsibility. Ensure they are also tidy and correctly prepared for each mealtime

  • Stock front of house inventory (equipment) appropriately and as needed

  • Ensure that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe

  • Ensure that meal service is provided to guest groups in a timely fashion including liaising with catering staff in regard to meal portions and service of special dietary meals. Where appropriate meal service also includes oversight and instruction of the meal service volunteers

  Upkeep of guest areas

  • Responsible for the daily upkeep and general cleanliness of all food service areas so as to ensure smooth day to day operation of the Centre(s)

  • Ensure that each area of responsibility is properly prepared, clean and ready for each in coming group and reset after each group visit

  • Responsible for the upkeep and general cleanliness of all food service related areas such as but not limited to site kitchens, dining rooms, dry & cold stores, and tea/coffee stations

  • Assist with the daily upkeep and general cleanliness of all other appropriate or requested areas so as to ensure smooth day to day operation of the Centre(s)

  Other Areas

  • Assist with meeting room set up when required

  • Assist with parking control when required

  Systems

  • Accurately maintain and keep up to date relevant records as needed by Youthworks and industry standards

  • Adhere to proper food safety standards

  • Ensure that any irregularities in operations and systems are reported to relevant stakeholders as soon as possible

  • Provide feedback on system improvement measures that ensure excellence in service to our guests

  • Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly

You will need to demonstrate

• A passion for serving people and a willingness to learn new skills

• Strong verbal communication skills with a focus on providing strong customer service  

• An ability to work with a wide range of staff to achieve effective outcomes

• A strong work ethos with a strong attention to detail and ability to manage your time well

• A willingness to work within an overtly Christian environment and with an Anglican organisation

What we would really like you to have

• A personal Christian faith

• Experience in hospitality and/or customer service

• Drivers Licence

Additional information

• Own transport is essential as there is no public transport anywhere near the Port Hacking Conference Centres.

How to apply

Obtain the Position Description.

Submit in writing a cover letter and resume by clicking 'Apply Now' below.

Youthworks Conference Centres is committed to participating in the NSW Working with Children Checks program, and successful applicants must have a valid Working with Children Check ID number for paid employment before an offer of employment can be made. Persons who are ineligible need not apply.

General enquiries can be directed to humanresources@youthworks.net.

Only candidates with the right to work in Australia may apply for this position.

If your skills are a fit, you will be contacted by a member of our recruitment/HR team.

Applications can not be processed until a completed application form is submitted.